Shipping policy
Updated on: 03 January 2024
Free shipping in the Netherlands, Belgium and Germany: Please select standard shipping option.
For B2B orders please contact us directly (info@hortipower.com). B2B clients in Asia will be handled from our Singapore or Hong Kong office.
Shipping policy for HOME products
We will do our best to ship out as soon as possible. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please watch your email inbox or mobile for your notification when your order has shipped.
Please note your shipment will be sent by Fedex for international shipments and PostNL for shipments in Europe.
Shipping Rates and Estimates
Free shipping in the Netherlands, Belgium, Germany: Please select standard shipping option.
Free shipping in Europe (including the United Kingdom): Please select the standard shipping option.
|
Shipping option |
Estimated delivery time |
Price |
|
Netherlands, Belgium, Germany, Luxembourg |
1 to 3 business days |
5 euro or free with order value > 15 euro or free for any growlight |
|
Europe |
1 to 6 business days |
5 euro or free with order value > 150 euro or free for any growlight |
|
North America |
5 to 20 business days |
50 euro with order value below 150 euro. or free for orders above 150 euro. |
For UK-based customers: please note in case there are any custom duties payable, please help us to settle, email us the receipt and we'll refund these.
Where do you ship from?
Packages for Europe are sent from the Netherlands. Other packages are sent from Hong Kong.
International Shipping (including North America)
Shipments to North America are normally shipped with Fedex International Priority. Please contact us for delivery time. The current fastest shipping time to North America is one week.
If you are located outside this region, please contact us for the delivery time.
|
Shipping option |
Estimated delivery time |
Price |
|
Netherlands, Belgium, Germany, Luxembourg |
1 to 3 business days |
5 euro or free with order value > 15 euro or free for any growlight |
|
Europe |
1 to 6 business days |
5 euro or free with order value > 150 euro or free for any growlight |
|
North America |
5 to 20 business days |
50 euro with order value below 150 euro. or free for orders above 150 euro. |
Please note, for non-EU countries: your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HortiPower is not responsible for these charges if they are applied and are your responsibility as the customer. HortiPower charges VAT according to Dutch law. For orders outside the European Union we do offer a refund for import and custom duties, please email your receipt and we'll refund these.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received received your order please contact us at support@hortipower.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Please check with us if a shipment to your P.O. box is possible.
Refunds, returns, and exchanges
Returns are possible up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@hortipower.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and do want to make sure you receive goods in great condition.
If you have any further questions, please don't hesitate to contact us at support@hortipower.com.